Terms of Service
Provider: Aiovent Solutions UG (haftungsbeschränkt), Scholppenäcker 4/1, 71642 Ludwigsburg, Germany. Managing Director: Himanshu Kalubhai Kevadiya. Amtsgericht Stuttgart, HRB 800332. Full provider details: Impressum.
Contact: hello@aiovent.com
1. Agreement to terms
By creating an account or using the MavaFree app ("the app"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the app. These Terms incorporate our Privacy Policy by reference.
2. The service
MavaFree is a support app for people who want to stop using mava and other smokeless tobacco. It offers a personalized 90-day plan, daily logging of packet counts, craving levels and mood, motivational messages, streaks and rewards, CBT tools, a guided mouth self-check you can run whenever you want, and an optional Supporter feature that lets a friend or family member encourage you and receive an alert when a craving is severe.
3. Medical disclaimer (important)
MavaFree does not provide medical advice and is not a medical device. Its content, plans, messages, reward scores and self-check prompts are for motivational and behavioral support only and are not a substitute for professional medical or psychological advice, diagnosis, or treatment. MavaFree does not diagnose, treat, cure, or prevent any medical condition, and the mouth self-check is an awareness prompt, not a screening test — only a dentist or doctor can assess anything you find.
Always seek the advice of a qualified health provider with any question about a medical condition, a medication, or a method of quitting. If you are experiencing a medical or mental-health emergency, contact your local emergency services immediately — in India, 112, or Tele-MANAS on 14416 / 1-800-891-4416. The in-app help card and quit-line links are conveniences, not emergency services. We do not routinely read what you write in the app — but we do review anything a user reports to us, and nobody is watching for a crisis on your behalf.
4. Eligibility and accounts
- You must be at least 18 years old to use the app. The service supports quitting a tobacco product and is for adults only.
- You are responsible for the accuracy of your account information and for keeping your credentials secure. You are responsible for activity under your account.
- You choose a role at registration (Quitter or Supporter, called an Observer in some screens); features differ by role.
5. The Supporter feature
If you are a Quitter, you may invite a Supporter, who — while the link is active — can view your progress and receives an alert when your craving is high. You control this link and can end it at any time in Settings. What a Supporter can and cannot see is set out in §4 of the Privacy Policy; read it before you invite someone.
If you are a Supporter, you agree to use the Quitter's data only to support them and to respect their privacy. Do not link an account you are not authorized to support, and do not use an alert to pressure, monitor or punish someone.
6. Acceptable use
You agree not to: misuse or disrupt the service; attempt unauthorized access; reverse-engineer the app except as permitted by law; upload unlawful, harassing, or infringing content (for example in journal entries or Supporter messages); or use the app to harm another person. We may suspend or terminate accounts that violate these Terms.
7. Rewards and reviews
Rewards (badges, milestone unlocks) are earned by reaching in-app milestones — for example, completing 90 mava-free days. Rewards are never conditioned on writing, or on the content of, an app-store review or rating. Any request to review the app is optional and unincentivized.
8. Price
MavaFree is free to download and free to use. There are no in-app purchases, no subscription, and no advertising. We never receive or process payment data. If that ever changes, we will say so in the app before it takes effect, and features you already have will not be taken away and sold back to you.
9. Your content
You retain your rights in the content you create (logs, journal entries, messages). You grant Aiovent Solutions UG (haftungsbeschränkt) a limited licence to process and display it as needed to operate the app for you and your linked Supporter, consistent with the Privacy Policy.
10. Third-party services
The app relies on third-party services — Google Firebase (accounts, database, push delivery) and the Expo push service — and, where we have enabled them and you have agreed, Anthropic (AI-generated motivational messages) and our backend server on Google Cloud. Their availability is not guaranteed by us, and their terms may also apply. AI-generated messages and backend-computed scores are optional: if they are unavailable, the app falls back to its built-in message library and on-device calculations and continues to work. Alerts to a Supporter are sent only as push notifications — never by WhatsApp, SMS or email. The full list of providers, and what reaches each of them, is in §5 of the Privacy Policy.
11. Availability, changes, and beta features
We may modify, suspend, or discontinue features at any time. Features may be offered as beta and change or be removed. We aim for high availability but do not guarantee uninterrupted service. The core of the app — logging, your plan, streaks and the CBT tools — is designed to keep working without a network connection.
12. Disclaimers and limitation of liability
We are liable without limitation for damages arising from injury to life, body, or health, for damages caused intentionally or by gross negligence, under the German Product Liability Act (Produkthaftungsgesetz), and to the extent we have given a guarantee.
For slight negligence, we are liable only where we breach an essential contractual obligation — an obligation whose fulfilment makes proper performance of the contract possible in the first place and on whose observance you may regularly rely — and in that case only for foreseeable damage typical of this type of contract. Any further liability for slight negligence is excluded.
Beyond that, the app is provided on an "as is" and "as available" basis. Your statutory rights as a consumer are unaffected by these Terms.
13. Termination
You may stop using the app and delete your account at any time (Settings → Privacy & data). We may suspend or terminate access for breach of these Terms. Provisions that by their nature should survive termination (for example disclaimers and liability limits) survive.
14. Governing law and disputes
These Terms are governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer with habitual residence in another country — for example in India — this choice of law does not deprive you of the protection of the mandatory consumer provisions of the law of that country, and you may bring proceedings in the courts of your place of residence.
We are not willing or obliged to take part in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
15. Changes to these Terms
We may update these Terms; material changes will be notified in the app. Continued use after changes take effect constitutes acceptance.
16. Contact
Aiovent Solutions UG (haftungsbeschränkt), Scholppenäcker 4/1, 71642 Ludwigsburg, Germany · hello@aiovent.com · Impressum